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Privacy Policy

Last updated: May 5th, 2026

Eternal Labs (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Eternal Labs builds websites, business systems, automations, dashboards, and custom software that work together as one.
Instead of juggling disconnected apps, spreadsheets, and repetitive admin, we create a single, streamlined system that keeps your business running efficiently.
Our goal is simple: save you time, eliminate busywork, and give you the tools to grow without every micro detail depending on you.
Whether you're launching a new business or rebuilding an existing one, we create digital foundations that scale with you.

Contact: use the request or contact form on this website.

ABN: 42650110415

2. What personal information we collect

  • Name
  • Email address
  • Phone number
  • Business details
  • Project and service-related information
  • Communications (emails, forms, messages)
  • Payment and transaction details (via third-party providers)
  • Technical data (IP address, browser type, device, usage data)

3. How we collect personal information

  • Directly from you (forms, emails, consultations)
  • Automatically (cookies, analytics tools, server logs)
  • Through third-party services and integrations

4. Why we collect and use personal information

  • Provide and deliver services
  • Process payments
  • Communicate with you
  • Improve services and website
  • Maintain business records
  • Comply with legal obligations

5. Payments and financial data

We use Stripe and other PCI-compliant payment providers to process payments.

  • All payments are processed via PCI-compliant providers
  • We do not store full payment card details
  • Payment information is handled directly by the provider
  • We receive limited transaction data (confirmation, customer details)

6. Disclosure of personal information

  • Service providers (hosting, analytics, CRM, communication tools)
  • Payment processors (e.g. Stripe)
  • Contractors or collaborators
  • Legal authorities where required

We do not sell personal information.

7. Overseas disclosure

Some providers may store or process data outside Australia, including the United States and other jurisdictions. We take reasonable steps to ensure compliance with Australian privacy standards.

8. Data security

  • Secure hosting environments
  • Encryption in transit (HTTPS)
  • Controlled access to systems
  • Trusted service providers
  • Regular access reviews

No system is completely secure, but we take reasonable steps to protect your data.

9. Data retention

We retain data only as long as necessary for services, records, and legal obligations, then securely delete or anonymise it.

10. Access and correction

You may request access to or correction of your personal information by contacting us.

11. Complaints

Contact us through the website contact form. If unresolved, you may contact the OAIC: https://www.oaic.gov.au

12. Cookies and analytics

We use cookies to improve user experience and analyse usage. You can disable cookies in your browser settings.

13. Third-party services

We use external tools for hosting, CRM, project management, and payments. These services have their own privacy policies.

14. Use of client data

Client data is used solely to deliver services.

We do not use client data for training artificial intelligence models or systems.

15. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.